Privacy Policy

1. Introduction

Welcome to RocketReel ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to create and publish content from your gameplay.

By using RocketReel, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our service.

Contact Information:
Email: help@rocketreel.app

2. Information We Collect

2.1 Information from TikTok

When you connect your TikTok account to RocketReel, we collect:

• User ID: Your unique TikTok user identifier
• Username: Your TikTok username and display name
• Profile Information: Your profile picture and basic account information
• Access Tokens: OAuth tokens that allow us to post content on your behalf

2.2 Rocket League Data

We process:

• Replay Files: Your Rocket League replay files to identify highlights
• Gameplay Metadata: Goals, saves, assists, and other in-game events
• Video Content: Generated highlight videos created from your gameplay

2.3 Usage Data

We automatically collect:

• Technical Information: IP address, browser type, device information, operating system
• Service Usage: Pages viewed, features used, time spent, interactions with our service
• Analytics Data: Aggregated usage statistics collected via PostHog

2.4 Information You Provide

• Account Information: Email address, preferences, settings
• Communications: Support inquiries, feedback, correspondence with us
• Payment Information: Processed by third-party payment processors (we do not store credit card details)

3. How We Use Your Information

We use your information to:

• Provide Our Service: Create and publish TikTok content from your Rocket League gameplay
• Post on Your Behalf: Upload videos to your TikTok account as drafts or published posts based on your preferences
• Personalize Your Experience: Display your username, profile picture, and customize settings
• Improve Our Service: Analyze usage patterns, fix bugs, develop new features
• Communicate with You: Send service updates, respond to inquiries, provide customer support
• Ensure Security: Detect and prevent fraud, abuse, and security incidents
• Comply with Legal Obligations: Meet legal and regulatory requirements

4. How We Share Your Information

We share your information only as described below:

4.1 TikTok

We share video content and associated metadata with TikTok to fulfill our core service of posting content to your account. Your use of TikTok is subject to TikTok's Privacy Policy.

4.2 Service Providers

We use trusted third-party service providers to help us operate our service:

• PostHog: Analytics and product insights (Privacy Policy)
• Hetzner: Cloud infrastructure and data storage (Privacy Policy)
• Postmark: Transactional email delivery (Privacy Policy)
• Ballchasing: Rocket League replay data provider

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.4 Business Transfers

If RocketReel is involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Account Data: Retained while your account is active
• After Account Deletion: Personal data is deleted within 90 days after you delete your account
• Legal Requirements: Some data may be retained longer if required by law or to resolve disputes
• Aggregated Data: Anonymized usage statistics may be retained indefinitely for analytics

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Access controls and authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 General Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing of your personal data
• Restrict Processing: Request limitation of processing in certain circumstances
• Withdraw Consent: Revoke consent at any time (does not affect prior processing)

7.2 Connected Account Access

You can revoke RocketReel's access to your connected social media accounts at any time through the platform's app settings or by contacting us at help@rocketreel.app.

7.3 Account Deletion

You can delete your account and all associated data at any time by contacting us at help@rocketreel.app.

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at help@rocketreel.app. We will respond to your request within 30 days.

8. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR).

8.1 Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract Performance: Processing is necessary to provide our service
• Legitimate Interests: We have legitimate business interests (e.g., analytics, security) that do not override your rights
• Legal Obligations: We must comply with legal requirements

8.2 International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. We use commercially reasonable safeguards for international data transfers, which may include Standard Contractual Clauses or other legally recognized mechanisms.

8.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.

9. CCPA Compliance (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).

9.1 Your California Rights

• Right to Know: Request disclosure of personal information collected, sources, purposes, and third parties with whom it's shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of the sale of personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

9.2 We Do Not Sell Personal Information

RocketReel does not sell your personal information to third parties as defined by the CCPA.

9.3 Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, TikTok user ID)
• Internet activity (usage data, analytics)
• Audio/visual information (gameplay videos, highlights)
• Professional information (gaming statistics)

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage data:

• Essential Cookies: Required for basic functionality (authentication, security)
• Analytics Cookies: Help us understand how users interact with our service (PostHog)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect service functionality.

11. Children's Privacy

RocketReel is not intended for use by individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at help@rocketreel.app and we will delete it.

12. Third-Party Links

Our service may contain links to third-party websites (including TikTok). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the "Last Updated" date at the top of this page. Your continued use of RocketReel after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: